support

Last updated October 23, 2026

Need a hand with Exchange Year? Our team can help with your account, applications, verification documents, Photo Booth posts and anything that does not look right in the app.

Contact support

Email hello@exyexchange.com. We aim to reply within two business days, Monday to Friday.

For account or application issues, write from the email address you use to sign in to Exchange Year. That helps us find your account without asking you for extra details.

Quick answers

I need help with…	What to do
Signing in, a password reset or a locked account	Email hello@exyexchange.com from the address on your account.
Student verification	Email hello@exyexchange.com with the document you uploaded and the date you sent it.
An application or a partner agency	Email hello@exyexchange.com with the program name and your account email.
Deleting your account or data	Follow the steps on Delete Your Account.
Reporting a post, message or account	Email hello@exyexchange.com with the account name and a short description.
Child safety or a harmful post	Read the Child Safety Standards and email hello@exyexchange.com.
Privacy, data access or correction	Read the Privacy Policy and email hello@exyexchange.com.
Something is broken or will not load	Email hello@exyexchange.com with your phone model, operating system version and a screenshot if possible.

What to include in your email

The email address on your Exchange Year account.
Your phone model and iOS or Android version.
The name of the program, post or account involved, if relevant.
What you expected to happen and what happened instead.
A screenshot or screen recording if it helps show the problem.

Never send your password, one-time codes or full identity documents by email. If we need a document, we will ask for it in the app or through a secure link.

Account and safety

Delete your account

You can delete your account and its data inside the app: open Profile, scroll to the bottom and choose Delete account. The full process is described on Delete Your Account.

Report harmful content

If a post, message or account breaks our rules, email hello@exyexchange.com with the account name and a description. If a child may be at risk, follow the Child Safety Standards and contact your local emergency services first when someone is in immediate danger.

Still need help?

Email hello@exyexchange.com and we will get back to you. Please keep one email thread per issue so we can follow the conversation.

Exchange Year
Email: hello@exyexchange.com